Privacy Policy
Effective Date: – 17/05/2024
When You visit the cloakedup or send emails to us, you communicate with us electronically. We communicate with you by email, SMS, or by posting notices on the website. For contractual purposes, You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to You electronically satisfy any legal requirement that those communications be in writing. This condition does not affect Your statutory rights. We may occasionally send promotional SMS to your registered mobile number or email address. The customer hereby authorizes us to receive transactional or promotional SMS to his registered number or email address.
Applicability: – This Privacy policy is applicable to all the users of website, including Customer or potential customer. We use and process your personal data to be able to give you the best user experience. We also process your personal data upon your request to able to provide you with requested service.
Collection of Information: –
We collect personal information from you when you provide it to us. Example of personal information we collect are name, address, email ID, payment information and purchase order etc. Some information is collected automatically when you visit our site and some information you proceed when registering on our website. If you choose not to share certain information, we might not be able to provide some of our services.
Use of personal information: –
- To maintain account: –
To facilitate integrated services i.e. to sign up and sign in, resetting password, navigate the site and make purchase, to verify the identity.
- To provide better services: –
To provide you better user experience, products, services you request.
- Customer support: –
Call with customer care team will be monitored in real time recorded for quality control and training purposes. Recording are saved for a limited time and deleted automatically unless it is necessary to retain the recording for legal or fraud investigation.
- Communication with customer: –
To help you with your order, to send relevant communication with respect to order, including to provide customer related service.
- Analytics: –
For research and analytical purpose, such as to assess and improve our services, user experience and business operations and to develop new features, products or services.
- Security: –
To prevent and detect fraud, unauthorised activities or access, to improve the security of network and information and to enhance data security.
Disclose of personal information: –
- With Service Providers: –
Delivering your product
Processing Payments
Website operations
Cloud storage
Fraud detective activities
Customer service
The service providers are allowed to use information with the specific service they provide on our behalf.
- Law enforcement:-
- We may also share your Personal Information as required or permitted by law, including to enforce our Terms and Conditions and agreements to protect our rights or property or those of others. We may also be required to respond to requests from law enforcement agencies, but only if those agencies meet the standards for obtaining Personal Information consistent with local laws and data protection requirements.
Rights of user: –
You have a right to access the personal information we hold about you and permitted to ask that it to be corrected, updated or deleted.
Cookies: –
Cookies are useful because they allow us to recognise user’s device. Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your needs. We may also use cookies to serve advertising banners to you. If you decline for certain cookies, our website might have limited functionality.
Change to privacy policy: –
In new dynamic world we are upgrading to give you best experience for the same we may change the privacy policy from time to time. We reserve the right to modify the terms of privacy policy in accordance with applicable laws.
Grievances: –
In accordance with the Information Technology Act, 2000 and rules made thereunder the name and contact details of the Grievance officer are provided below: –
Customer Support: –
If you have any query or concern or complaint in relation to collection and usage of personal data under this privacy policy please contact us at cloakedup .